Privacy Policy

Please take a moment to read this Privacy Policy alongside our Terms of Use to ensure your understanding and comfort with our practices regarding your personal information and its disclosure. If you encounter any undefined terms in this Privacy Policy, they carry the same meanings as defined in our Terms of Use.

The company collects your personal data directly from you through various communication means, such as emails, phone calls, face-to-face meetings, and your use of our website for business operations and your interactions with the website.

For more details on how the company collects your data, please contact our Data Protection Officer at the email address [email protected]

Ajlan bin Abdulaziz Al Ajlan and Brothers Company (Ajlan & Bros) ("the Company") is committed to protecting and respecting your privacy in accordance with the Company’s Privacy Policy ("Privacy Policy").

This Privacy Policy outlines how the Company collects, uses, processes, shares, protects, and retains your personal data, along with the options available to you regarding your "Personal Data," in compliance with the Privacy Policy in connection with the services provided by the Company in the "Areas."

"Personal Data" means any statement—regardless of its source or form—that can lead to the identification of an individual or makes it possible to identify them directly or indirectly, including but not limited to: name, national identification number, addresses, contact numbers, license and registration numbers, personal property numbers, bank account and credit card numbers, still or moving images of the individual, and any other personal data or information of any kind, including audio and visual data, related to a specifically identified or identifiable natural person ("Data Subject"). An identifiable person is one who can be identified directly or indirectly, notably by reference to an identification number or to one or more factors specific to their physical, physiological, mental, economic, cultural, or social identity.

"Areas" means the Kingdom of Saudi Arabia or any other country where the Company provides services.

The Company reserves the right to modify this Privacy Policy, and your continued use of the services indicates your acceptance of any changes to this Privacy Policy.

Scope of the Privacy Policy

This Privacy Policy applies to the services provided by the Company ("Services").

It applies to information collected:

·       On this website.

·       Through email, text messages, and other electronic messaging platforms between the Company and the customer.

·       Via mobile applications and desktop applications downloaded by the customer from this website, which provide personalized interaction not based on a browser between the customer and this website.

·       Customer interaction with the Company’s advertisements and applications on third-party sites and services, provided these applications or advertisements include links to this Privacy Policy.

This Privacy Policy may be updated periodically by posting a new version on the Company’s website. In the event of a significant change in the Privacy Policy, customers will be notified via a notice on the website before the change takes effect.

Collection of Personal Data

The Company collects personal data from you only when necessary and to the minimum extent required to achieve the Company's reasonable, legitimate business purposes. Personal data is collected fairly and lawfully based on the consent of the Data Subject, who may withdraw consent for the collection and processing of their personal data at any time unless there is another legal basis for retention. A formal request from the Data Subject can be sent via email to [email protected] The Company will respond within 30 days, and if the request is denied, reasons will be provided.

The Company only collects personal data:

·       Provided voluntarily by you to the Company or its agents;

·       From your use or provision of the services and/or products offered by the Company or its agents;

·       From your use of the Company’s websites/applications;

·       When you are the recipient of a delivery made by the Company or its agents;

·       When you apply for a job with the Company;

·       When you enter the Company’s premises (surveillance camera footage);

·       To comply with customer identification procedures, including verifying your identity and assessing potential risks of any illegal intent;

·       To process payment transactions;

·       To fulfill obligations arising from contracts made between you and the Company to provide our services;

·       To provide you with details and notifications regarding our services and changes to services upon your request when receiving these details;

·       For any other purposes that represent the legitimate interest of the Company.

This personal data enables the Company to provide you with the services or products you request, source services and/or products from you, process job applications, or follow up for the purposes for which this personal data was collected. Any delays in providing, sourcing, or processing may occur without the Company bearing any liability or obligation.

Storage and Disposal of Personal Data

Personal data is stored within the Kingdom of Saudi Arabia on the Company’s servers, which are protected by necessary technologies in accordance with regulations and policies to ensure unauthorized access is prevented. Data will be destroyed three years after storage or upon completion of the purpose for which it was collected or upon a formal request from the Data Subject sent via email to [email protected] The Company will respond within 30 days, and if the request is denied, reasons will be provided. The Data Subject has the right to access, review, and modify their data as specified on the website.

Children’s Information

One of our priorities is to add protection for children using the internet. We advise parents to participate in and supervise their online activities. The Company does not intentionally collect any personal information from children under the age of 15.

If you believe that your child has provided such information on our website, we urge you to contact us immediately, and we will do our utmost to promptly delete this data from our records.

Use of Personal Data

The Company collects, uses, processes, and retains personal data to perform its legitimate tasks:

·       activating local or international shipment deliveries,

·       providing, monitoring, and improving the Company’s services, including express mail, storage, transportation, logistics, and other value-added services,

·       managing and overseeing your account(s) with the Company,

·       advertising products and services offered by the Company, including express mail, storage, transportation, logistics, and other services related to the core products mentioned above and the Company's operations, including insurance services for the Company’s business partners,

·       advertising products and services for environmental purposes and charitable causes,

·       sourcing services and/or products for the Company,

·       hiring employees, and

·       other purposes necessary for operating the Company’s services and business or under applicable laws and regulations, including transferring data to customs authorities.

The Company adheres to generally accepted industry standards and maintains reasonable safeguards to ensure the security, safety, and privacy of the information in its possession.

Direct Marketing

Any use of your personal data by the Company for direct marketing purposes or any directly related purposes will be in accordance with this Privacy Policy. The Company will only use your personal data for direct marketing of the Company’s and its business partners' products and services after obtaining your consent, which you have the right to withdraw at any time.

Rights of the Data Subject

Right to Know: The data subject has the right to know how their data is collected, the legal basis for its collection and processing, how it is processed, stored, and disposed of, and with whom it will be shared. You can find all details in this Privacy Policy or contact us through the means specified on this website.

Right to Access Personal Data: The data subject has the right to request a copy of their personal data via the email specified in this policy. They will be provided with this information—free of charge—within two weeks via email.

Right to Correct Personal Data: The data subject has the right to request the correction of their personal data that they believe is inaccurate, incorrect, or incomplete by emailing the address specified in this policy. These requests will be reviewed and updated within two weeks, and the data subject will be notified via email.

Right to Delete Personal Data: The data subject has the right to request the deletion of their personal data under certain circumstances unless there is a legal provision specifying a certain retention period or contractual requirements, via email specified in this policy.

Right to Withdraw Consent for Processing Personal Data: The data subject may withdraw their consent for the processing of their personal data at any time unless there are legitimate purposes that require otherwise.

Disclosure of Personal Data

The Company has the right to disclose the personal data collected to the Company’s affiliates and/or its group of companies and business partners who provide express mail, shipping, storage, transportation, logistics, and related services involved in fulfilling your requests or contracted services.

The Company may also disclose your personal data to third parties who assist the Company in performing its internal tasks, such as billing, mailing account statements, verifying credit references, transportation services, and IT services. These third parties are bound by the Company’s practices and policies regarding the use, processing, and retention of your personal data. Only our employees or employees of the aforementioned third parties will have access to your personal data for the specified purposes. Our employees and those of third parties are instructed to maintain confidentiality and adhere to the terms of this Privacy Policy when accessing your personal data.

Except as mentioned in this document and for any other legitimate and appropriate purposes, the Company will not share, sell, rent, trade, or disclose your personal data to any third party without your consent.

The Company has the right to engage third parties to collect and process personal data on its behalf and according to its instructions. The Company is not responsible for the actions and implications of these third parties, except as mandated by applicable law.

The Company may also disclose your personal data to third parties when it believes that such disclosure is necessary to prevent potential or actual harm or interference with the rights of the Company, its property, operations, users, or others who may be at risk of harm, loss, or damage, or when the Company believes that this disclosure is necessary to protect its rights, combat fraud, and/or comply with legal procedures, court orders, or legal actions presented to the Company. The Company will make reasonable efforts, to the extent permitted by applicable law, to inform you of such disclosure through its website or in another reasonable manner.

Transfer of Personal Data Outside the Areas

The Company has the right, if necessary, to transfer your personal data to locations outside the Kingdom to fulfill the purposes— or directly related purposes— for which the personal data was collected, or for storage or processing related to that. All such transfers of personal data will be conducted in accordance with applicable laws and the Privacy Policy. By submitting your personal data, you consent to such transfer, storage, or processing. The Company will take reasonable and practical steps to ensure that your personal data is handled securely and in accordance with applicable laws and the Privacy Policy.

Retention and Verification of Personal Data

The Company retains the collected data for the duration necessary to achieve the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by applicable law. The Company will delete all data it holds after that time within a reasonable timeframe or after the purpose for which it was retained has been fulfilled, without verifying the accuracy of the personal data.

Please note that some data may be retained if necessary for resolving disputes, enforcing the Company’s Terms of Use, and complying with technical and legal requirements related to the security and integrity of services.

Third-Party Terms and Conditions

Please note that your use of the services may be subject to the terms and conditions of certain third parties, and the Company is not responsible for any third-party terms and conditions or their use of your personal data.

The Company has the right to disclose your personal data to third parties in connection with mergers, acquisitions, restructuring, or the sale of all or part of the Company’s shares and/or assets, or any other corporate change. This includes, without limitation, during any due diligence processes, provided that the organization of this Privacy Policy for personal data remains intact.

The Company adheres to generally accepted industry standards and maintains reasonable safeguards to ensure the security, safety, and privacy of the information in its possession.

Protection and Storage of Personal Data

The Company has also implemented reasonable and practical security measures designed to protect against the loss, misuse, or alteration of your personal data under its control. The Company has the right to store and/or transfer your personal data to its affiliates, subsidiaries, and partners both inside and outside the Areas in accordance with mandatory legislation and this Privacy Policy.

Use of Cookies

This website uses cookies to store data and information, including visitor preferences and pages accessed on the website. The website uses this data to enhance user experience by personalizing the content of our webpage based on the type of browser used and other information.

We use cookies or pieces of code to record your preferences on our website, but we will seek your consent to use them when you first visit us. When browsing any Company or Group website, cookies will be stored on your computer's hard drive and will be used in accordance with your consent. You have the option to refuse cookies, but if you do so, certain functions (such as notification redirects) may not be available.

You can find out how to manage cookies in your web browser by clicking on the browser’s cookie guide.

Log Files

The Company follows standard procedures for using log files, which record visitors when they visit the websites. All hosting companies do this as part of hosting services and analytics. The information collected by log files includes:

·       Internet Protocol (IP) Address

·       Address

·       Browser Type

·       Internet Service Provider

·       Date and Time

·       Referring/Exit Pages

·       Number of Clicks

The main purpose of collecting this data is to analyze trends, manage the site, track user movements on the website, and gather demographic information.

Accuracy of Personal Data

The Company takes reasonable steps to maintain the accuracy, completeness, and currency of your personal data as necessary for the purposes for which it will be used. The accuracy of personal data used is continuously maintained, including information disclosed to third parties, which is kept updated. When you inform us of any inaccurate, incomplete, or misleading personal data, we will work to update it in accordance with applicable laws and the Privacy Policy, considering the Company’s other legal rights and obligations. The sources of obtaining your personal data primarily include technology used to access our systems and services, directly from you through your interactions with us, information from publicly available sources within legal limits, references, employers, and under certain circumstances, we may obtain data from other permissible sources.

Access to Information and Contacts

Under this Privacy Policy and in accordance with it, you have the right to request access to your personal data that we hold and to correct it. Additionally, you may request the deletion of your personal data that is no longer necessary for the purposes for which you provided consent. You may exercise these rights at any time. If you wish to exercise these rights or have any questions regarding your personal data or this Privacy Policy, please email [email protected], designated as the responsible party for personal data protection and the handling of data subject requests.

The Company reserves the right to deny your request and will notify you within 30 days of receiving the request regarding the denial and explain the reasons. If your request is incomplete, the Company will inform you within 30 days to complete your request.

The Company makes good faith efforts to allow you to review, update, or correct your personal data held by the Company. The Company will require sufficient information from you to verify your identity and process your access request, as well as to assist us in handling your request.

Governing Law

This Privacy Policy (and any non-contractual disputes or claims) is governed by the laws of the Kingdom of Saudi Arabia. Therefore, we both agree to the exclusive jurisdiction of the courts of the Kingdom of Saudi Arabia.

The Arabic language is the official language for the application of the terms and conditions. In the event of a dispute regarding the interpretation of any text provided in another language, the Arabic text will prevail.